FAQs
Do you offer free shipping?
Yes, always. Every Losilo order includes free delivery, with no minimum spend and no extra conditions. We keep it simple so checkout stays stress-free.
How long does delivery take?
After your order is shipped, delivery usually takes 3–7 business days, Monday through Saturday. Once it’s on the way, we’ll email you a tracking link so you can follow your parcel from dispatch to delivery.
What is your return policy?
If something isn’t quite right, you can return your items within 60 days from delivery. Just email us at info@losilo.com and we’ll guide you through the return steps.
What is Losilo?
Discover thoughtfully curated fashion made for confident everyday wear, blending modern simplicity with a warm Irish touch and reliable service you can count on.
Do you ship internationally?
At the moment, we only ship within Ireland. Our focus right now is delivering the best experience locally. If international shipping becomes available later on, we’ll share the news with our community first.
How long do refunds take?
Once your returned items have been accepted, refunds are typically processed within 7 business days. Some banks may take additional time before the refund shows on your statement.
Do you accept exchanges?
Yes, exchanges are available. If you’d like a different size or item, email info@losilo.com and we’ll help you sort it out.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, Visa. Payments are securely processed using SSL encryption.
Is my personal and payment information safe?
Yes. Your privacy matters to us. Losilo does not store sensitive payment information, and our checkout is fully secure.
What do I do if my order hasn’t arrived?
First, check the tracking link in your shipping email for the latest updates. If it has been more than 7 business days and your parcel still hasn’t arrived, email us at info@losilo.com and we’ll investigate right away.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to help with changes or cancellation. Please contact us as soon as possible after ordering at info@losilo.com
Still need help?
Anytime. Send us a message at info@losilo.com, and we’ll be happy to assist.